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This used to by our go to store, but since we had to deal directly with their Terrible customer service they have lost a loyal customer. My wife bought honey and was given two of their paper bags to carry the item. Shorty after the bag reared apart.
Result was a smashed jar. When telling the store about the incident they refused to give us a honey jar. They were in all honesty not kind and lacked professionalism. In the end they were the ones that provided with those lousy paper bags.
So congrats Holland and barret for being cheap. That will cost you a loyal customer.