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Dependienta o responsable maleducada no, lo siguiente. Echándome del pasillo de vestidores en el que estaba con mi mujer. ‘Ahí no puede estar, hay mujeres y los hombres no pueden pasar’ … claro q me dedico a abrir probadores de extrañas junto a mi mujer yo…. Venga va… hasta luego
Hoy he ido a esta tienda porque ayer la atención en la de Pg de Gracia fue lamentable. Muy buena atención del personal y muy buen servicio, tanto telefónico como presencial.
Dissabte a la tarda vem estar a la botiga Massimo Dutti d' Avinguda Portal del Angel, a la secció de senyors. Ens va atendre una noia molt amable i dispossada a ajudar-nos tota l'estona. Així dona gust poder anar a comprar. Moltes gràcies!
This company has the worst customer service in the world.and does not train a sales person how to process a refund. I purchased a item in the Firenze store and returned it last year. Since I did not receive my refund, I contacted the company through Facebook. Elena responded me, gave me the case number and asked me to call the customer service which had the US number. After I tried to call over 7 times, my call finally went through. I spoke to Joseph who was in Spain not in US and gave my credit card information along with the name of my bank. I asked the Joseph to send me an email showing showing everything was understood and taken care of. He did not send a confirmation email. I spoke to him again on the next day and he told me that my inquiry was sent to the next level. After Inrequested five times, he sent me the email asking me to call for further inquiry. Is he kidding me? I want my money back as you had your goods back last year. Why are you keeping my money?
Nunca nadie me había atendido tan bien como hoy me ha atendido Alejandro, el chico encargado de la parte de trajes de chaqueta de hombre en Portal del l’Àngel. Me ha recomendado sobre absolutamente todo y entre los dos hemos terminado encontrando lo que necesitaba para una boda. Nunca imaginé que en MassimoDutti encontraría tal nivel de profesionalidad. Qué alegría que haya gente que haga las cosas con tanta exquisitez. Gracias Alejandro!
Bought a polo and when I tried it at home it was broken, went to change it, they refused even to give a solution, all what they say that, the polo left the shop in a perfect condition and there is nothing they can do. Wosrt customer service ever.
La tienda tiene items interesantes, pero no está muy bien curada. Luego de unos minutos recorriendola se vuelve un poco repetitiva. No podría decir si las vendedoras son amables o te vigilan. Los precios no son caros para la calidad de lo que venden. Falta modernidad tal vez? Una cosa es ser clásico o otra insulso.
Excellent service and good quality product. I purchased a 3-piece outfit and am pleased with the quality and value. Staff speak English and are very helpful.
Great customer service. Barcelona has been on its game (or Im spending too much time in Brazil that I have lost my index of reference). Bought a few items, and they have some good classic cuts for men.
A Very nice and large store of lovely Massimo Dutti brand in the hart of Barcelona. Their prices are really high but you can always find very good quality products here and you also can be the early bird and go for shopping during their sale. This branch has 4 floors and during sales is crowded by many people.
He vuelto a la tienda y me he encontrado con una buena atención y mas dependientes para pagar en la caja, por lo que han solucionado la cuestión que apuntaba en mi reseña anterior. El haberlo solucionado es indicativo de su interés por mejorar.