Thrifty Car Rental (Aeropuerto de Madrid)

¡¡¡¡HORRIBLE! Una hora de espera con 3 niños EN EL FRÍO en el estacionamiento, no había lugar para sentarse, los niños corrían por la carretera. Conseguimos un coche eléctrico, tuvimos que descargar una aplicación para buscar gasolineras. LENTO, FRÍO y tengo un auto inservible. ¡NUNCA MÁS!

Vehículos recientes en buen estado. Sin embargo, es imposible contactar con la agencia por teléfono si hay algún problema.

Como fui 30 minutos antes de la hora de reservar el coche, se dieron una ducha de 40 euros y se llevaron un dinero icónico del seguro, son exactamente unos estafadores.

¡Prácticas escandalosas y frenéticas de la empresa de alquiler de coches Thrifty gestionada por Hertz! Dueño muy deshonesto!

Los precios son realmente competitivos. No obstante, creo que necesitan más personal para fechas especiales, como Navidad o antes de unas largas vacaciones.

Lo mejor es rentar los autos cuando ya se encuentren en el país, ya que se ahorran tiempo y muchooos euros

Pésima atención y no conocen la legislación española. No aceptaban el carnet de conducir como documento identificativo válido cuando según la Policía Nacional al poner la denuncia del robo del DNI es completamente válido en todo el territorio nacional. No aceptan contact less aunque está pagada la reserva.

Cuidado! I reserved with them online in advance, once I arrived they told me no booking nor payment was made on my name and the booking confirmation I showed them was not valid. So they asked me to book the car again on the spot, for a higher price, I refused and eventually I took the bus to the city. Turns out I DID pay fully in advance!

EDIT: In the Meanwhile, after a few months of emailing they DID handle my request for refund dilligently

We rented a car from this company. We took the car in Burgos and returned it in Madrid. The service was friendly, the car was new and comfortable. We dropped-off the car in Madrid airport without any problems, after a few days we were refunded the deposit. The only note is that you need to have a credit card with your name written on it to rent a car. Good experience!

Rented a car for 5 days, paying a one-week rate, then wanted to extend for one day. Impossible to reach the Madrid office for two days. Finally had someone responding in Granada. Could not change the reservation made in Madrid. Only solution: rent another car for one day in Granada, return the Madrid car in Granada and the Granada car in Madrid.
To sum up, walk and don't rent Thrifty!

This rental company is the worst. Their reservation now are handle by Hertz. Very disappointed also about Hertz. I rented my car, the next day police in Madrid stopped me, the CAR HAD NO INSURANCE. They tow away the car. I remained in the middle of the street with my wife and my two little kids. I've tried to call them sevral times, they never replied. After few hours they sent me anothe car, i drove to airport and i complained for what was happened. They only think they were able to say was "we are sorry". They should be ashemed. Never again.

Lo peor que he visto en compañías de alquiler. Mi padre contrato un coche a las 17: 45 y hasta las 23h no se lo dieron. Le pusieron mil pegas. La chica que ha estado hoy día 17 es una desagradable y por supuesto le pondremos una hoja de reclamación. Una y no más.

Cuidado! Grande Ladrones! I reserved with them online in advance, once I arrived they told me no booking nor payment was made on my name and the booking vonfirmation I showed them was not valid. So they asked me to book the car again on the spot, for a higher price, I refused and eventually I took the bus to the city. Turns out I DID pay fully in advance! SIMPLY FRAUDE

I returned my car from Barcelona. I was told that the car was "too dirty" to return. I had to drive to the gas station and vacuum out and get a little of the dirt off. After, they said I wouldn't have to pay any extra. I don't know why they would want someone who doesn't clean cars regularly, clean a car. I thought this was unprofessional and dumb the fact that they were still going to clean it. Thanks again for making my time at the airport a rush instead enjoyable

Worst customer service ever. I've been trying to reach them by telephone and email for over 6 weeks and have still not spoken with a human being. Avoid at all costs.

Son uno ladrones, alquile un coche para dentro de una semana y media y por error de la pagina me cobran el triple de lo que me tenia que cobrar segun la confirmación de la reserva, llamo me cancelan la reserva pero no me devuelve el dinero y me dicen que tardan de 2-10 dias en devolverlo.por una reserva que no duro ni 24 h.vaya hijos de p.y por encima me dicen que haga otra reserva.subnormales

Avoid this company in Spain. They have hidden costs which is doubling your rental price. During booking my rental cost 270euro. But at the counter i had to pay additional insurance (even basic was not included). I've ended with rental price of 570euro! Thieves!