Banco Santander

Cómo pueden trabajar personas tan desagradables y maleducadas ahí. La atención de la Sub directora, una tal Keina o algo así y, una tal Irina deja mucho que desear. Una actitud bastante soberbia. Parece que no hicieron el cursito de atención al cliente. Después exigen requisitos inalcanzables para entrar a trabajar al banco. Inentendible.

En mi vida he visto yo una oficina como esta ,2 empleados quemados ,que no dan basto con los clientes y encima inútiles

Fatal servicio! Ninguno coge el telefono ni llaman de vuelta nada! Asi no hay quien se informe con trabajadores que ni cogen el telefono al cliente

Everybody is very kind and helpful all the time, when we go there, especially the man at the cash desk.

We opened an account today and everything went perfect. Our manager was very polite and helpful. We communicated in Spanish and English.

Service was excellent, my cards had been stolen and was shown exactly what to do to obtain cash and stop Cards
Very noisy with long queue of locals updating their withdrawal books (?)

Cuando saque mi pasaporte de Rumano del bolsillo cambio el tratamiento.no voi a quedarme a dar detailles porque no resulvo nada pero nunca en mi vida he visto tanto Rasismo como en esa officina!

In the beginning, everything was good to open a joint account for my foreign wife (I am Spanish) and me. They told us in advance that sometimes, the account is blocked when foreigners are involved. That was the case; I got almost no updates for two weeks, and the few I got were because I contacted them. So I decided to go to the office asking for some explanations, then told me that a document was needed (They couldn't tell me by phone, they had to wait until I was there for my own initiative.). We provide all, then another two weeks AWOW, then They say that they must cancel our account with no explanation. We had 3000 € stuck in there for 1month. TERRIBLE SERVICE. The person responsible for our case got COVID, but she should give our case to another person no making us wait for a month with almost no updates.and NO RESULTS.

Pues podrías con el dinero de las comisiones que cobraís, contratar a alguien que cogiese el teléfono, digo yo. No me extraña que vayan a cerrar sucursales. Os lo merecéis

Muy mala atención, desgana, mala cara hacia los clientes y servicio nulo. La directora adjunta me solucionó el problema tras tener que enfadarme bastante. MUY mal.

Este banco siempre tiene grandes colas. Su personal es lento cuando debe atender a clientes de origen británico.