Residencia Nuestra Señora de las Nieves-Grupo AltaVida Residencial

Un familiar esta ingresado aqui, cuidan muy bien, comida casera y hacen actividades.
Lugar muy familiar, la comida y el trato lo mejor!

Magnifica atención y cariño de todo el personal de esta Residencia. Siempre pendiente de las necesidades de nuestros mayores. Un abrazo a ese equipazo.

Había pasado por varias residencias y definitivamente dejó a mi madre en esta. Las instalaciones, el trato del personal, la comida y la relación calidad precio hacen que sea mi elección. Muy contentas mi madre y yo.

Mi abuela está en esta residencia desde que no pudo valerse por sí misma y para ella es su hogar. Le ha venido genial estar con más gente y socializarse. Además la tratan muy bien

Lovely facility with wonderful staff. It was the first time I took one of my loved ones to an elderly home and took me a bit to choose one. The management and staff inspired me high confidence. I went several times throughout a couple of months to really choose the correct place. I never saw anything out of place and did my in-depth due diligence with everyone. I am very calm to say my family is there. Thank you!

Mi suegra lleva aquí dos meses y estoy encantada con el personal, la comida es casera y abundante

La relación calidad y precio es inmejorable, habitacion individual con baño y comida casera. Muy buen trato por parte del equipo.

Ubicación excelente y personal muy atento, mi abuela está encantado. El lugar es muy bonito, siempre los veo pasear y tomando el aire. Es muy familiar.

Muy contento, la relación calidad-precio es inmejorable, comida casera, habitaciones individuales con baño y el equipo muy correcto y agradable

Mi abuela lleva unos meses en esta residencia y estamos muy contentos con la gestión, como la tratan y lo más importante, ella está feliz aquí, sin duda un lugar recomendable

My stepfather spent an amount of time at this facility recently. Whilst visiting I experienced first hand several incidents by staff who were both dismissive and spoke aggressively with their patients. The rooms are very poorly equipped, his mattress was old and damaged, he was allocated one pillow, which we were told was sufficient. There was no lightbulb in his walllight, we were told there was (!) and my fathers clothes were worn by other residents, again we were told they weren’t but we saw it ourselves. The staff displayed zero compassion during my visits, complaints and concerned to the owners and management were met with distain and aggression, the staff are obviously following suit. Speaking with several residents during my visit I was told of theft and rough handling being commonplace. I would avoid putting loved ones in this residence at all costs, online they convey an image of being friendly with good facilities and clean and tidy rooms. We experienced poor communication, aggression, and a complete lack of conscience. My father was woken regularly at 7am and given cold showers, his room was subject to searches and his personal effects taken away. In my opinion people dealing with the elderly and those needing care should show compassion, be well equipped and friendly. This facility and it’s patients would benefit greatly with an on the spot gouvernment inspection and held to account their attitude and lack of care.

Mi madre lleva en la residencia unos meses y está muy contenta. El trato del personal y director es muy cercano.

Han puesto una terraza nueva y cuando paso les veo hacer actividades, estan muy entretenidos.tiene buena pinta, aunque el edificio no sea muy nuevo.

Home for the elderly. Seems to be a very happy place. Clean and well maintained. The residents look very well cared for.